EV Sports Cancellation Policy

Date: 18th March 2021
Prepared by: Emma Shergold

Introduction

EV Sports Ltd (trading and referred to in this policy as EV Sports) is a company registered in England and Wales under number 11234910 whose registered office is at Portsmouth Technopole, Kingston Crescent, Portsmouth, Hampshire, PO2 8FA with email address emma@evsports.co.uk; and telephone number 07547 195551.

Meetings, work deadlines, double booking, car problems, snow, and illness are some reasons why people might consider cancelling an appointment. Out of consideration for EV Sports’ business, the following policies are in place:

Notice Period
In most cases, 48-hours’ notice is required when cancelling an appointment.7

If you are unable to give the minimum 48-hours’ notice, and your slot cannot be filled, you will be charged the full treatment fee. With discretion, this fee may be offered against a treatment that is re-booked within 7-days of the notice of cancellation being received; otherwise, it must be paid in full prior to your next treatment. The re-booked appointment is excluded from this arrangement.

If another client fills your slot, or you arrange for someone to take your appointment, you will not be charged for that missed appointment.

Non-Attendance
Anyone who does not attend their appointment, for whatever reason, will be charged for their appointment, and future service will be denied until payment is made.

Exceptions
If you need to cancel your appointment at short notice for reasons relating to a long term medical condition that varies from day to day, or Covid-19, then appointment transfers and costs will be discussed on a case by case basis.

Out of respect and consideration: Please plan to be on time. If you arrive late to your appointment, please expect it to end at the time it was originally scheduled to end.

This policy is a true reflection of the beliefs and activities of EV Sports.